Privacy Policy

Mind Engage — Mobile App and Website

Effective date: 10 October 2026
Last updated: 10 October 2026

This Privacy Policy explains what personal information the Mind Engage mobile app (“the app”) and the website mindengage.com (“the website”) collect, why we collect it, who we share it with, how we protect it, and the choices and rights you have.

Mind Engage is operated by Halersoft LLC, 651 N broad st Middletown Delaware 19709 (“Mind Engage”, “we”, “us”).

If you have any questions, contact us at  info@mindengage.com.

1. Summary

• We collect only what we need to run the app: your account details, journal entries, chat messages, optional mood and onboarding answers, and optional profile picture.
• We do not sell your data, show ads, or use advertising or tracking tools.
• Some features use artificial intelligence (AI). To generate chat replies and, only when you ask, journal summaries, we send the relevant text to our AI provider, DeepSeek. See Section 5: How AI Features Use Your Data.
• Mind Engage is a wellbeing support tool, not a medical or emergency service. See Section 13.
• You can view, correct, and delete your data, and delete your account at any time. See Sections 10 and 11.

2. Information We Collect

2.1 Information You Give Us

Information — When — Why
Full name and email address — When you create an account — To create and secure your account, sign you in, and personalize the app.
Password — When you create an account — To sign you in. We never store your password itself; we store only a secure, one-way hash.
Onboarding answers — During setup — To personalize your experience and AI replies. These include who the support is for (individual, couple, or teen), what you want support with, and how you would like to feel.
Journal entries — When you save an entry — To store your journal and display it to you. Entries may include your writing, the prompt you answered, your optional mood, and the date.
AI journal summaries — When you select “Create summary” or “Update summary” — To provide a short reflection on a day’s entries.
Chat messages and AI replies — When you use Chat — To provide AI support replies and maintain your conversation history.
Profile picture (optional) — When you choose one in Edit Profile — To display your picture in the app.
Messages you send us — When you contact us, for example by email — To respond to your questions or requests.

Health-related information

Journal entries, moods, onboarding answers, and chat messages can reveal information about your mental and emotional health. We treat this information as sensitive. We use it only to provide the features you use, never for advertising, and never sell it.

2.2 Information Collected Automatically

Information: Why
Technical and security logs: These may include request dates and times, request types, and IP addresses recorded by our hosting provider. We use them to keep the service working, prevent abuse, and fix problems. Our own logs record account identifiers and technical results only; they never contain journal entries or chat messages.
AI feature usage records: We record which AI feature was used and how much processing it required, without recording the text, to monitor reliability and cost.

We do not use advertising identifiers, in-app cookies, analytics or tracking SDKs, or location data.

2.3 Information Stored Only on Your Device

To make the app work smoothly, some information is stored on your phone:

• Your sign-in token, kept in your device’s secure, encrypted storage.
• A copy of your basic profile, including your name, email, and picture link, so the app opens quickly.
• An unsent journal draft, so you do not lose your writing if the app closes or saving fails. It is removed once the entry is saved.
• Whether you have agreed to AI journal summaries on that device.

This information is removed when you uninstall the app or clear its data. Depending on your phone’s settings, your device’s backup service may include some app data.

3. Device Permissions

Permission — When It Is Used — Notes
Photos — When you tap “Change photo” to choose a profile picture — On recent Android versions, the system photo picker is used, sharing only the photo you select. You can deny or revoke access in your phone’s settings; the rest of the app will continue to work.
Internet — When connecting to our servers — Required for the app to work.
Background audio playback — When playing calming sounds while the app is in the background — Used only for playback. The app does not use your microphone or camera.

4. How We Use Your Information

We use your information to:

1. Provide the app: Create your account, store your journal and chat history, and display them to you.
2. Personalize support: Tailor AI replies and summaries to your onboarding answers and first name.
3. Provide AI features: See Section 5.
4. Keep the service safe and working: Prevent abuse, fix errors, and protect accounts.
5. Provide safety information: If your messages or entries contain words suggesting you may be in crisis, the app displays fixed, pre-written guidance about where to get help. This check is automatic and is not reviewed by a person.
6. Communicate with you: Contact you about your account or changes to this policy. We do not send marketing messages unless you agree to them.

We do not use your journal entries, chat messages, or other health-related information for advertising, marketing profiling, or selling to anyone.

Legal bases for users in the EU/EEA and UK

We process your data to provide the service you requested (contract), with your explicit consent for health-related information, AI journal summaries, and your profile picture, and based on our legitimate interests in keeping the service secure.

You can withdraw consent at any time. See Section 11.

Important: Confirm these legal bases with your lawyer before publishing.

5. How AI Features Use Your Data

Mind Engage uses DeepSeek, a company based in China, as its AI provider.

Feature — What Is Sent to DeepSeek — What Is Never Sent
Chat replies — Your new message, up to the 20 preceding messages in that conversation, your first name, and your onboarding answers (audience, focus, and goal). — Your email, password, profile picture, account ID, journal entries, and other conversations.
Journal summaries — Only when you tap “Create summary”, “Update summary”, or “Try again”: the text, mood, and prompt of that day’s journal entries. — Your name, email, password, profile picture, account ID, chat messages, and entries from other days.

Additional Information About AI

• Crisis messages: If a chat message contains words suggesting a crisis, the app responds with fixed safety guidance without sending that message to the AI.
• Summaries are optional: Nothing is summarized automatically. The first time you create a summary on a device, the app asks for your agreement. Each time, it reminds you that your entries are sent to our AI provider.
• AI replies can be wrong: Replies are generated automatically and are not reviewed by a person. They are not medical advice.
• AI provider’s data handling: DeepSeek processes data to generate responses and handles it under its own terms and privacy policy. You can visit DeepSeek’s website (https://www.deepseek.com/). Before publishing, confirm DeepSeek’s current data-retention and training terms specifically for API use, and explain them here.
• International data transfers: Because DeepSeek is based in China, data sent to it is transferred outside your country. Describe the applicable safeguards after legal review.

6. Who We Share Information With

We share personal information only with service providers that help us operate Mind Engage, and only as needed for those purposes.

Provider — Purpose — Data Involved
DeepSeek — AI chat replies and journal summaries — As described in Section 5.
[Hosting provider, e.g., DigitalOcean] — [region] — Hosting our servers and database — Account and app data stored on our servers.

We may also disclose information when required by law, to protect someone’s safety, or as part of a merger or sale of the business. In the event of a business transfer, this policy will continue to apply to your data unless it is lawfully updated.

We do not sell or rent your personal information, and we do not share it with advertisers or data brokers.

7. Your Profile Picture

If you add a profile picture, it is stored on our servers and displayed in the app.

The picture is accessible through a long, random web link. Anyone who has that exact link could view it. We do not publish the link.

You can replace your picture at any time through Edit Profile.

8. How We Protect Your Information

We use measures designed to protect your information:

• Data sent between the app and our servers is encrypted in transit using HTTPS (TLS). Confirm that HTTPS is live in production before publishing.
• Passwords are stored only as a strong, one-way hash.
• Your sign-in token is kept in your device’s secure, encrypted storage.
• Requests involving your journal, chat, and profile are checked against your account so other users cannot access or change your data.
• Our logs are designed not to contain your journal entries or chat messages.
• Access to our systems is limited to authorized people who need it to operate the service.

Mind Engage is not end-to-end encrypted. Our servers process your data to provide app features, including AI features.

No method of storage or transmission is completely secure. We will notify you and the relevant authorities of a data breach where required by law.

9. How Long We Keep Your Information

Information: Retention Period
Account details, journal entries, summaries, chat history, onboarding answers, and profile picture: Until you delete them or delete your account.
Removed from the app immediately and permanently erased within [X days], or according to the confirmed account-deletion policy.
Technical and security logs: [X days].
Data after account deletion: Permanently erased from active systems At a sametime .

Before publishing: Confirm these periods against your backend implementation and backup-retention policy.

10. Deleting Your Data and Account

You can manage or delete your information as follows:

• Journal entries: Open the relevant day, select the entry, and choose “Delete”.
• Profile picture and name: Update them through Profile → Edit Profile.
• Entire account: In the app, go to [Profile → Settings → Delete account].
• Web deletion page: Visit https://mindengage.com/delete-account/ (https://mindengage.com/delete-account/).
• Email request: Contact info

@mindengage.com from the email address associated with your account.

Deleting your account permanently erases your profile, onboarding answers, journal entries, AI summaries, and chat history from our systems within the period specified in Section 9.

Account deletion cannot be undone.

Before publishing: Verify that the in-app deletion feature and the web deletion page both exist and work correctly.

11. Your Rights

Depending on where you live, you may have the right to:

• Access: Obtain the personal information we hold about you and request a copy.
• Correct: Correct inaccurate information. You can edit your name and entries in the app.
• Delete: Request deletion of your information or account.
• Withdraw consent: Withdraw consent at any time, for example, by not using AI summaries, removing your profile picture, or deleting your account. This does not affect processing that already occurred lawfully.
• Object to or restrict processing: Request that certain processing activities be stopped or limited.
• Data portability: Receive your data in a common, machine-readable format.

To exercise these rights, email info@mindengage.com.

We will respond within one month, or sooner where the law requires. We may need to verify your identity first.

You may also complain to your local data protection authority.

California Residents

We do not sell or share personal information for cross-context behavioral advertising.

You may have the right to know, delete, and correct your personal information. You will not be treated differently for exercising applicable privacy rights.

12. Children and Teenagers

• Mind Engage is not intended for children under [13], and we do not knowingly collect personal information from them. If you believe a child below the applicable minimum age has created an account, contact us so we can review and address the situation.
• Users aged [13–17] may use the app’s teen support features, subject to parental or guardian consent where required by law.
• Teen users receive age-appropriate guidance, including encouragement to speak with a trusted adult about serious concerns.

Before publishing: Confirm the minimum age, parental consent requirements, and applicable rules in every country where the app will be available. Obtain legal advice for markets involving teenage users.

13. Not a Medical or Emergency Service

Mind Engage provides general wellbeing support and self-reflection tools.

It is not a medical, therapy, or crisis service. The AI does not diagnose medical conditions or provide medical advice.

If you are in danger or thinking about harming yourself or someone else, contact your local emergency number immediately or reach out to someone you trust.

14. The Website

When you visit mindengage.com, our web server and hosting provider may record technical information such as your IP address, browser type, and the pages you visit. We use this information to keep the website working and secure.

If you contact us through the website, we use your details only to respond to you.

Before publishing: List any website cookies, analytics tools, or forms, or confirm that none are used.

15. Changes to This Policy

We may update this policy when our app or applicable laws change.

We will update the “Last updated” date above and, for important changes, notify you through the app or by email before the changes take effect, where appropriate or required by law.

16. Contact Us

[Halersoft LLC]
[ 651 N broad st Middletown Delaware 19709]
[united states]

Email: info@mindengage.com